Kogan Reviews
(Rated by 1946 users)
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Payment Methods
- Credit/Debit Cards
- PayPal
- Google Pay
- Alipay
- Afterpay
- Klarna
- Loyalty Points
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
FREE SHIPPING
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$OFFGREAT OFFER
Overall Rating
4.7
Base on 12 Reviews
Ratings by Feature
Ratings by Feature
- Customer Service4.0
- Good Value4.7
- Shipping & Delivery4.3
- Price & Quality4.0
- Return Policy4.3
Recent Customer Reviews (12)
Barbara Hartmann
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Derek Nelson
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Algernon Pirouet
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Mavis Daniel
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Allen Harden
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Bertram Juhl
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Lara McLellan
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Krista Wallace
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Heike Sommer
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Alex Ellis
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Kogan Pricing
Small (365 days)
$12.50 per month
Medium (Monthly)
$15.83 per month
Large (Monthly)
$15 - $40 per month
Kogan First membership
$129 annually
Payment Methods
Accepted Payment Options:
Prices for items on Kogan.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
PayPal
Google Pay
Alipay
Afterpay
Klarna
Loyalty Points
Payment Process
- Payments can be made online during the checkout process.
- For Kogan credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Kogan Pros & Cons
Pros
1
Cheap Prices: Kogan is known for offering competitive prices on a wide range of products.
2
Variety of Products: The platform offers thousands of products across various categories, including electronics, home appliances, and more.
CONS
1
Poor Customer Service: Many customers have reported difficulties in contacting Kogan for support and resolving issues, with some even mentioning that phone numbers and emails do not work.
2
Misleading Advertising: There have been complaints about false or misleading advertisements, including hidden charges and unauthorized debits.
3
Quality Issues: Some products have received low ratings for performance and quality, such as the soundbars and juicers.
4
Return and Refund Issues: Customers have reported difficulties in returning or getting refunds for products, with some feeling that the process is designed to tire consumers out.
Kogan Features and Benefits
Features
Change of Mind Policy
Allows customers to return items within 14 days of receipt for Kogan branded products if unhappy, incorrect purchase, or changed mind, eligible for Kogan.com account credit if returned in original packaging, new condition, and undamaged.
Faulty Item Support
Customers can lodge a request with the support team through their Kogan.com account for assistance if item is faulty or not working as expected.
Standard Delivery
Orders delivered within 1-5 business days.
Express Delivery
Estimated delivery time of 1-2 business days for eligible products.
Premium Scheduled Delivery
Includes disposal of packaging and removal of old appliance if required, recommended for deliveries beyond ground level, available in select areas.
Order Tracking
Customers can track orders by logging into Kogan.com account or via courier's website.
Kogan Mobile Small Plan
$12.50 per month for 365 days.
Kogan Mobile Medium Plan
$15.83 per month with unlimited standard calls and texts, data rollover up to 200GB.
Kogan Mobile Large Plan
$40 per month after first month ($15 first month), includes 80GB + 20GB bonus data, unlimited standard calls and texts, data rollover up to 200GB.
Kogan First Membership
$129 annually with a 14-day free trial.
Extensive Product Range
Offers a wide selection of products across various categories including electronics, appliances, homewares, fashion, beauty, and more.
Competitive Pricing
Provides highly competitive prices due to a direct-to-consumer model and low overhead costs. Frequently runs promotions and sales events for greater savings.
Fast and Reliable Shipping
Partners with reputable shipping companies for quick and reliable delivery. Offers both standard and express shipping options with estimated delivery times.
Excellent Customer Service
Features an extensive Help Centre for frequently asked questions and troubleshooting guides. Provides dedicated customer support via phone and email. Offers a hassle-free return policy for eligible products.
Unified Payments
Simplifies payments by integrating Kogan.com’s proprietary cart technology with Adyen’s payment stack, enhancing the customer experience and operational efficiency.
Rewards and Loyalty Programs
Offers the Kogan Money Credit Card with no annual fee, uncapped rewards, and exclusive membership benefits like free shipping and express shipping upgrades.
Marketplace Integration
Allows vendors to sell through the Kogan Marketplace, providing exposure to millions of customers and opportunities for brand growth.
Exclusive Services
Operates a suite of essential services including mobile, internet, energy, and insurance, all designed to offer customers better value and convenience.
Cheap Prices
Known for offering competitive prices on a wide range of products.
Variety of Products
Offers thousands of products across various categories, including electronics, home appliances, and more.
14 Day Change of Mind Guarantee
Allows return of unsatisfied Kogan Exclusive Brand products within 14 days of delivery.