Kogan Reviews

Top 10 Kogan.com alternatives:

1. eBay: A global marketplace offering a wide range of products, including electronics, fashion, and collectibles.
2. Amazon: Known for its vast selection of products, competitive prices, and fast shipping options.
3. Catch: Offers daily deals on a variety of products, including fashion, tech, and home goods.
4. Mydeal: Specializes in home and garden products, with frequent discounts and promotions.
5. Big W: A popular Australian retailer offering a wide range of products, from clothing to electronics.
6. Jb Hi-Fi: Focuses on electronics and entertainment products, with competitive pricing and frequent sales.
7. Harvey Norman: Offers a wide range of products, including furniture, electronics, and home appliances.
8. The Good Guys: Specializes in electronics and home appliances, with a focus on customer service and competitive pricing.
9. Target Australia: Offers a variety of products, including clothing, home goods, and electronics, with frequent sales and promotions.
10. Officeworks: Specializes in office supplies, technology, and furniture, with a focus on competitive pricing and customer service.

Steps to open an account on Kogan.com:

1. Visit the Kogan.com website and click on the 'Sign In' button located in the top right-hand corner of any webpage.
2. Enter your email address in the provided field.
3. Choose to create an account with a password by clicking on the 'Create an account with password' button.
4. Input a password in the designated field.
5. Click on the 'Create Account' button to complete the registration process.

For mobile users:

1. Open the Kogan.com app on your device.
2. Tap the 'Home' button in the top left corner of the main screen.
3. Select the 'Tap to sign in' option.
4. Choose the 'Sign Up' option.
5. Enter your email and desired password in the provided fields.
6. Tap 'Sign Up' to create your account.

Kogan.com is an Australian portfolio of retail and services businesses. It includes Kogan Retail, Kogan Marketplace, Kogan Mobile, Kogan Internet, Kogan Insurance, Kogan Travel, Kogan Money, Kogan Cars, Kogan Energy, Dick Smith, Matt Blatt, and Mighty Ape. The company was founded in 2006 by Ruslan Kogan. Kogan.com's success is built off technology and digital efficiencies to make in-demand products and services more affordable and accessible. Product lines available via Kogan Retail brands include TVs, consumer electronics, appliances, homewares, hardware, toys, and more. Kogan Marketplace is a proprietary eCommerce platform that partners with sellers, providing them with access to Kogan.com’s millions of Active Customers. The Kogan group’s portfolio of online retailers across Australia and New Zealand, including Dick Smith, Matt Blatt, and Mighty Ape. Kogan.com also operates Kogan Marketplace, allowing vendors to sell through the site, and a suite of essential services; mobile, internet, energy, and insurance. Kogan.com is now the largest Australian pure-play online retailer with hundreds of thousands of visitors each day and a customer base of millions of shoppers. With millions of products on offer and a suite of affordable essential services, Kogan.com helps customers live their best lives by delivering remarkable value each and every day.

Kogan.com is an online retailer that offers a wide range of products. The prices vary depending on the product category. For instance, a Kogan Mobile Prepaid Voucher Code: SMALL (365 Days FLEX | 120GB) is priced at $100. A Kogan 43" LED Full HD Smart Google TV - F98V is available for $299. The Kogan 50" LED 4K Smart Google TV - U94T is priced at $399. The Kogan 24" Full HD 100Hz Frameless FreeSync Monitor (1920 x 1080) is available for $89. The Kogan Mobile Prepaid Voucher Code: EXTRA LARGE (365 Days | 500GB) is priced at $200. The Kogan Mobile Prepaid Voucher Code: MEDIUM (365 Days | 200GB) is available for $140.

Delivery costs are set by delivery partners and vary according to the item and the location of dispatch. Kogan.com also offers a membership program called Kogan FIRST which costs $129 annually. Members can enjoy benefits such as free delivery on thousands of eligible products, upgrades to express delivery at no extra cost, priority customer service, and access to exclusive member prices.

Please note that prices and costs may vary and it's always best to check the Kogan.com website for the most accurate and up-to-date information.

Kogan.com offers a Change of Mind Policy. If a customer is unhappy with their item, made an incorrect purchase or simply changed their mind, they are welcome to return their item within 14 days of receipt. This policy applies to any of the following brands: Kogan, Fortis, Ovela, Certa, Estelle, Scharfen, Komodo, Pawever, Bubbli, Orbis, Ergolux, Trafalgar, Shangri La, Cookmaster, Bella Vita, Vostok, Kromo and Pestill branded products. A Change of Mind return is only eligible for a Kogan.com account credit, which can then be used towards a replacement item or the next purchase. Products must be returned in their original packaging, along with all included accessories, must be in a new condition suitable for resale, and must not have been damaged during the time the product is in the customer's possession, including up until Kogan.com receives the product.

If a customer's item is faulty or not working as expected, they can lodge a request with the support team through their Kogan.com account for further assistance.

As for the shipping policy, orders are delivered within 1-5 business days with the standard delivery option. There is also an express delivery option for eligible products with an estimated delivery time of 1-2 business days. Once an order has been confirmed, a courier will contact the customer to arrange a convenient day for delivery to their door. There is also a premium scheduled delivery option which includes disposal of packaging and removal of the old appliance (if required). This option is recommended for deliveries beyond ground level (such as lifts or stairs). If a customer would like their old appliance to be removed, it will need to be unplugged and easily accessible when the courier arrives. Please note that premium scheduled delivery does not include installation and is available only in select areas. Customers can track their order by logging into their Kogan.com account, or via the courier's website.

User guides for Kogan products can be found on the Kogan help center. There is a dedicated page for all user manuals. If the product is one of the brands listed on their site, the user guide will be available within your account. For Kogan branded products and Kogan Exclusive brands, the user guide will be in the order history. If the item was purchased from a Kogan Marketplace seller, the product manual can be requested by clicking "Contact Seller". For products such as Apple, Samsung, DJI, Google, Xiaomi, Microsoft, Asus, or similar, check their help center directly for the most up-to-date versions of their product guides. Additionally, ManualsLib has more than 2557 Kogan manuals, including more than 113 Kogan Vacuum Cleaner manuals.

Kogan Mobile is a mobile service provider that offers a range of prepaid plans. These plans are available for different durations, including monthly and 365-day options. The plans offer various data allowances, with the Extra Large (365 days) plan providing up to 500GB of data. All plans include unlimited standard calls and texts. Customers can bring their own number and switch in minutes with eSIM.

In addition to these services, Kogan Mobile also offers iPhone plans with refurbished iPhones available from the iPhone 11 to the iPhone 14. The cost of these plans starts from $20/month and can go up to $42/month.

Kogan Mobile also provides additional features such as VoLTE & Wi-Fi calling capabilities, the ability to earn Qantas Points, and a 5G trial for eligible new and existing customers on a Large Monthly Plan. Customers can join Kogan Mobile by purchasing a prepaid voucher, activating a new SIM at the Kogan Mobile activation site, and redeeming their voucher.

Kogan Mobile is known for its value for money, offering what it claims to be the best value gigs per buck for 365-day phone plans in the country with no hidden fees. It also offers instant eSim setup and allows customers to keep their existing phone number.

Popular products on Kogan.com include TVs, portable air conditioners, iPhones, Android phones, vacuum cleaners, running shoes, laptops and MacBooks, bar fridges, mattresses, washing machines, heaters, dehumidifiers, video games & consoles, and headphones. Other popular categories are TV & Home Theatre, Laptops & Computers, Phones, Tablets & Wearables, Cameras & Drones, and Audio Appliances. Big brands like Nike, Adidas, Apple, DJI, Samsung, and Dyson are also popular on the site. Please note that the popularity of products can vary over time and may depend on various factors such as seasonal demand, promotions, and stock availability.

Kogan.com's business model is primarily subscription and software-based, focusing on cost-of-doing-business and underlying profitability. The company has a strong emphasis on Kogan First subscribers, aiming to grow this base. It operates a multi-channel retail strategy that includes Kogan Retail, Kogan Marketplace, and Exclusive Brands. The Marketplace allows for a wide range of products without associated capital investment, supplemented by an Advertising Platform for sellers. Kogan.com also engages in capital management activities like share buy-back programs. The business model is designed to adapt to volatile market conditions, prioritizing operational efficiencies and customer satisfaction.

Kogan.com is often compared to other online retailers based on a variety of factors including product range, price competitiveness, customer service, and shipping policies. It is known for offering competitive prices and a vast product range, which includes electronics, home appliances, and more. However, customer reviews highlight a mix of experiences, with some customers expressing satisfaction with their purchases and deals, while others point out challenges with customer service and after-sales support. Kogan.com's shipping and returns policies are also compared with other retailers, with some customers finding them favorable and others suggesting there is room for improvement. Overall, Kogan.com's position in the market is solidified by its pricing strategy and diverse product offerings, but like any retailer, it has areas where it can enhance its services to better match or surpass its competitors.

Kogan First membership offers a variety of benefits designed to enhance the shopping experience. Members can enjoy free shipping on thousands of selected products, along with exclusive prices and access to special deals that are not available to non-members. There's also the convenience of priority customer service, ensuring quicker responses to inquiries. Additionally, members can earn Kogan Rewards credit, which gives 1–2% credit back on eligible purchases. For those who travel, there's a 15% discount on Kogan Travel Insurance. The membership includes a 14-day free trial, after which it is available for an annual fee. Moreover, members can take advantage of everyday discounts on selected items and have the chance to win prizes through FIRST Member Giveaways. The program also offers double Qantas Points for every dollar spent on Kogan.com, further adding value to the membership.