Kogan Reviews

Kogan.com offers a variety of pricing and cost-saving options for its customers. The Kogan First membership, priced at $79 annually or $8.99 per month, provides benefits such as free delivery on thousands of eligible products, upgrades to express delivery at no extra cost, and access to exclusive member prices. For shipping, standard delivery options are available, which deliver orders within 1-5 business days, while express delivery options offer faster shipping within 1-2 business days. Additionally, Kogan.com has introduced Kogan Energy, which claims to offer power and gas at costs up to 29% less than the highest prices in the market. For mobile services, Kogan Mobile presents prepaid plans that are competitively priced, with comparisons indicating significant savings over base deals from other providers.

Among the popular products and services offered by Kogan.com, customers frequently seek out TVs, portable air conditioners, iPhones, Android phones, vacuum cleaners, running shoes, laptops and MacBooks, bar fridges, mattresses, washing machines, heaters, dehumidifiers, video games & consoles, and headphones. These items are well-regarded for their competitive pricing and the variety of options available. In addition to these physical products, Kogan.com also provides a suite of services including mobile, internet, energy, and insurance, which are designed to offer value and convenience to consumers.

Kogan.com accepts a variety of payment methods to cater to different customer preferences. Customers can use Visa, MasterCard, Amex, PayPal, zipPay, Afterpay, AliPay, Google Pay, Klarna, Citipoints, and Qantas Frequent Flyer Points for their purchases. It's important to note that some payment methods may only apply for purchases within a certain value. When adding a Kogan First subscription to an order, payment can be made with PayPal or a Credit/Debit Card. Afterpay is also an option, but it cannot be used for an order with only a Kogan First Trial; an item purchase is required in the same checkout.

Kogan.com's return policy allows customers to return items within 14 days of receipt if they change their mind. This applies to Kogan's exclusive brands, which include a range of products from electronics to homewares. Items must be in new condition, suitable for resale, and returned in their original packaging with all accessories included. For faulty items, customers are advised to contact Kogan.com support through their account for assistance. As for the shipping policy, Kogan.com offers standard and express delivery options, with delivery times ranging from 1-5 business days for standard and 1-2 business days for express. The shipping policy aims to provide efficient and timely delivery of orders to customers.

Kogan.com's business model is primarily subscription and software-based, focusing on cost-of-doing-business and underlying profitability. The company has a strong emphasis on Kogan First subscribers, aiming to grow this base. It operates a multi-channel retail strategy that includes Kogan Retail, Kogan Marketplace, and Exclusive Brands. The Marketplace allows for a wide range of products without associated capital investment, supplemented by an Advertising Platform for sellers. Kogan.com also engages in capital management activities like share buy-back programs. The business model is designed to adapt to volatile market conditions, prioritizing operational efficiencies and customer satisfaction.

Kogan.com is often compared to other online retailers based on a variety of factors including product range, price competitiveness, customer service, and shipping policies. It is known for offering competitive prices and a vast product range, which includes electronics, home appliances, and more. However, customer reviews highlight a mix of experiences, with some customers expressing satisfaction with their purchases and deals, while others point out challenges with customer service and after-sales support. Kogan.com's shipping and returns policies are also compared with other retailers, with some customers finding them favorable and others suggesting there is room for improvement. Overall, Kogan.com's position in the market is solidified by its pricing strategy and diverse product offerings, but like any retailer, it has areas where it can enhance its services to better match or surpass its competitors.

Kogan First membership offers a variety of benefits designed to enhance the shopping experience. Members can enjoy free shipping on thousands of selected products, along with exclusive prices and access to special deals that are not available to non-members. There's also the convenience of priority customer service, ensuring quicker responses to inquiries. Additionally, members can earn Kogan Rewards credit, which gives 1–2% credit back on eligible purchases. For those who travel, there's a 15% discount on Kogan Travel Insurance. The membership includes a 14-day free trial, after which it is available for an annual fee. Moreover, members can take advantage of everyday discounts on selected items and have the chance to win prizes through FIRST Member Giveaways. The program also offers double Qantas Points for every dollar spent on Kogan.com, further adding value to the membership.